Our Guarantee as noted below works hand in hand with our ordering and shipping terms.
We request that you check and verify your order when it arrives. We always include a packaging slip that inventories the materials you are receiving so that any discrepancy can be taken care of before installation of any products.
Antique Heart Pine & Wide Plank Antique Heart Pine Flooring
All tongue & groove or square shoulder plank flooring is guaranteed at least one face per board to meet or exceed our published grade descriptions and moisture content 7-10%. Our ¾” flooring is supplied random lengths from 28” up to 16’. Our ½” flooring is supplied random lengths from 18” up to 16’.
Antique Heart Pine stair parts, moldings, and custom millwork will be accurately milled specific to accepted order requirements, guaranteed moisture content 7-10%.
NuHeart Pine Flooring
All NuHeart Pine grades tongue & groove plank flooring are guaranteed at least one face per board to meet or exceed our published grade descriptions, moisture content 6-8%, and supplied in random lengths from 24” up to 14’.
Wide Plank American Hardwood Flooring
Red/White Oak, Hickory, Black Walnut, Hard Maple, American Cherry tongue & groove plank flooring is guaranteed one face per board to meet or exceed our published grade descriptions and will be sold random lengths from 12” up to 10’, relieved back, and moisture content 6-8%.
Antique Heart Cypress/Sinker Cypress
Custom millwork are guaranteed to meet or exceed our published wood grade descriptions as listed on page 7 of our current pricelist and moisture content of 12% or less, accurately milled specific to job requirements, random lengths unless otherwise noted.
Antique Heart Pine and Heart Cypress Rough Stock
Supplied random widths and random lengths and guaranteed moisture content of 12% or less.